Front of House Leader & Guest Experience Coach

Texas Roadhouse

Hurricane (WV)

On-site

USD 42,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation and parental leave

Adoption Assistance

401(k) Retirement Plan

Job summary

Texas Roadhouse is seeking an Assistant Service Manager to support the Service Manager in daily Front of House operations. You will lead staff during peak times, train team members, and ensure guest satisfaction with Legendary Food and Legendary Service.

The role emphasizes leadership, hands-on supervision, and collaboration with management to uphold service standards and drive sales. A customer-focused mindset and strong communication are essential.

Qualifications

Strong customer service focus and guest experience
Proven leadership and people-management abilities
Experience in training and developing staff
Clear communication with team and guests
Ability to drive sales and promote promotions

Responsibilities

Oversees service in the Front of House
Enforces compliance with employment policies
Oversees Front of House scheduling and training
Sets pace during peak business times
Manages hands-on supervision of staff and operations
Gathers customer insights and helps develop sales strategies
Leads by example and cross-trains employees
Maintains safety and cleanliness standards
Assists with liquor inventory and ordering
Supports local marketing and promotions

Skills

Customer service

Leadership

Training & development

Communication skills

Sales mindset

Job description

The role emphasizes leadership, hands-on supervision, and collaboration with management to uphold service standards and drive sales. A customer-focused mindset and strong communication are essential.

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