FOH Service Leader | Guest Experience

Texas Roadhouse; New Baltimore (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation time

Annual holiday bonus

Employee assistance program

Employee food and corporate discounts

Opportunities for advancement

Job summary

Texas Roadhouse is seeking a Service Manager to oversee all Front of House daily operations and staff, ensuring Legendary Food and Legendary Service for guests. This role focuses on driving sales, guest satisfaction, and adherence to safety and liquor standards.

The Service Manager will lead FOH training, performance evaluations, and scheduling, while fostering a fun, safe environment that reinforces our core values and guest-centric goals.

Qualifications

• Front of House management experience.
• Ability to drive guest satisfaction and sales.
• Experience with staff training and performance evaluations.
• Knowledge of liquor laws and safety procedures.
• Experience hiring Front of House staff.

Responsibilities

• Drive sales, steps of service, and guest satisfaction.
• Enforce employment policies and oversee cleanliness and guest safety.
• Provide or direct Front of House training.
• Manage performance, coaching, and discipline of FOH employees.
• Manage liquor orders and control liquor costs.
• Enforce liquor laws and Responsible Alcohol Service guidelines.
• Develop key employees with daily feedback and one-on-ones.
• Review applications, interview, and hire Front of House staff.
• Direct work for employees: set hours, schedules and tasks.
• Create a fun, safe environment aligning with core values and incentives.
• Understand and practice safe food handling.

Job description

Texas Roadhouse is seeking a Service Manager to oversee all Front of House daily operations and staff, ensuring Legendary Food and Legendary Service for guests. This role focuses on driving sales, guest satisfaction, and adherence to safety and liquor standards.

The Service Manager will lead FOH training, performance evaluations, and scheduling, while fostering a fun, safe environment that reinforces our core values and guest-centric goals.