FOH Supervisor - Lead, Coach & Delight Guests

100 Hard Rock Int'l USA, Inc; San Francisco (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Hard Rock International is seeking a Front of House Supervisor to oversee cafe operations and uphold brand standards. You will mentor hourly staff, ensure guest satisfaction, and drive sales while maintaining safety and quality.

The role requires at least 2 years in a supervisory, high-volume restaurant setting with strong communication and leadership skills. Bartending experience is a plus, along with the ability to train and motivate teams across shifts.

Qualifications

• 2+ years in a Supervisory role with high volume exposure in a casual-themed, full-service restaurant.
• Bartending experience preferred.
• Influencing the training and development is a necessary strength, so a background in training is a plus.

Responsibilities

• Mentor and coach hourly staff to develop brand ambassadors and industry leading customer service.
• Greet employees at shift start to promote a positive work environment.
• Continuously provide employees with verbal recognition, direction, and support.
• Motivate employees daily by maintaining a positive attitude and open communication.
• Communicate with employees to keep them informed of restaurant, regional, and corporate procedures.
• Train and empower employees to exercise good judgment to ensure guest satisfaction by adhering to training standards.
• Monitor performance and compliance with procedures and workload.
• Ensure employees follow safety, sanitation and security procedures.

Skills

Communication skills

English fluency

Leadership

Problem solving

Multi-language a plus

Job description

Hard Rock International is seeking a Front of House Supervisor to oversee cafe operations and uphold brand standards. You will mentor hourly staff, ensure guest satisfaction, and drive sales while maintaining safety and quality.

The role requires at least 2 years in a supervisory, high-volume restaurant setting with strong communication and leadership skills. Bartending experience is a plus, along with the ability to train and motivate teams across shifts.