FOH Supervisor: Lead Service & Team Excellence

141 Hard Rock Cafe International (STP) Inc; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Hard Rock International is seeking a Front of House Supervisor to assist cafe teams and uphold brand standards while driving guest satisfaction and sales. The role focuses on mentoring staff, maintaining safety and service quality, and coordinating daily operations in a high-volume casual dining environment.

The successful candidate will have supervisory experience, strong communication skills, and knowledge of food handling; bartending experience is a plus.

Qualifications

• 2+ years in a Supervisory role with high volume exposure in a casual-themed, full-service restaurant.
• Strong knowledge of food handling.
• Bartending experience preferred.

Responsibilities

• Assist bartenders, servers, hosts and bussers with day-to-day cafe operations.
• Ensure guest satisfaction while supporting sales growth and brand standards.
• Mentor and coach hourly staff to become Hard Rock ambassadors.
• Provide verbal recognition, direction and support to employees daily.
• Communicate procedures with staff and managers to improve efficiency.
• Create and modify weekly schedules to match volume and trends.

Skills

Supervisory experience

High-volume service

Food handling knowledge

Bartending experience

Training & development

Communication skills

Multilingual abilities

Job description

Hard Rock International is seeking a Front of House Supervisor to assist cafe teams and uphold brand standards while driving guest satisfaction and sales. The role focuses on mentoring staff, maintaining safety and service quality, and coordinating daily operations in a high-volume casual dining environment.

The successful candidate will have supervisory experience, strong communication skills, and knowledge of food handling; bartending experience is a plus.