FOH Operations Lead — Guest Experience & Growth

Tuxedo Hospitality; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

15 days paid annual leave

Salary range $80,000 - $90,000 peryear

Health Insurance after 60 days

50% Staff Discount

Annual Complimentary Dinner for two

Job summary

Tuxedo Hospitality is seeking a General Manager to oversee FOH operations across its NYC venues. You will lead a world-class service team, drive top-tier guest experiences, and champion the brand's culture and standards.

Responsibilities include staffing, training, and ensuring safe, compliant, and profitable operations. This full-time role offers a competitive salary range of $80,000–$90,000 plus benefits and opportunities for growth within the growing portfolio.

Responsibilities

• Assist the General Manager in all aspects of the business with a focus on FOH operations
• Drive a world class and best in category restaurant operation
• Continue to grow, develop and train a high-performance team
• Actively find sustainable growth opportunities for the business
• Be an ambassador and champion of team culture and guest experience
• Leading to achieve and maintain the highest level of standards across all departments throughout all points of service
• Open and Close of business, cash reconciliation, tip-pool reconciliation and reporting
• Delegation of FOH opening and closing checklists, as well as daily positions
• Ensure staffing levels are accurate and sustainable
• Ensure Venue Ambience and Presentation are aligned with the venue's conceptual vision
• Maintain DOH and SLA compliance at all times
• Connect and collaborate with all members of the Chinese Tuxedo leadership team on all operations
• Train and develop all frontline FOH staff team members
• Manage performance issues and mediate disputes internally
• Ensure the health, safety and welfare of all employees
• Allocate sufficient resources for the practicable elimination or control of workplace hazards/associated risks in order to maintain a safe working environment and safe systems of work.

Job description

Tuxedo Hospitality is seeking a General Manager to oversee FOH operations across its NYC venues. You will lead a world-class service team, drive top-tier guest experiences, and champion the brand's culture and standards.

Responsibilities include staffing, training, and ensuring safe, compliant, and profitable operations. This full-time role offers a competitive salary range of $80,000–$90,000 plus benefits and opportunities for growth within the growing portfolio.