Hospitality Operations Lead

Tuxedo Hospitality; New York (NY); Sur place; USD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

15 days paid annual leave inclusive of

Health Insurance

50% Staff Discount at Tuxedo

Annual Complimentary Dinners for two

Daily Manager meal

Résumé du poste

Tuxedo Hospitality in New York City is seeking a hands-on restaurant operations professional to join our growing group. You will help drive guest experiences, support a high-performance team, and uphold our standards across all service areas.

The role emphasizes teamwork, training, and process improvement to maintain a world-class operation. This is a hands-on, on-site position with strong opportunities for growth within our expanding portfolio.

Responsabilités

• Assist in driving a world class and best in category restaurant operation
• Continue to grow, develop and train a high-performance team
• Actively find sustainable growth opportunities for the business
• Be an ambassador and champion of team culture and guest experience
• Leading to achieve and maintain the highest level of standards across all departments throughout all points of service
• Open and Close of business, cash reconciliation, tip-pool reconciliation and reporting
• Delegation of FOH opening and closing checklists, as well as daily positions
• Ensure staffing levels are accurate and sustainable
• Ensure Venue Ambience and Presentation are aligned with the venue’s conceptual vision
• Maintain DOH and SLA compliance at all times
• Connect and collaborate with all members of the Chinese Tuxedo leadership team on all operations
• Train and develop all frontline FOH staff team members
• Manage performance issues and mediate disputes internally
• Ensure the health, safety and welfare of all employees
• Allocate sufficient resources for the practicable elimination or control of workplace hazards/associated risks in order to maintain a safe working environment and safe systems of work.
• Promptly and effectively deal with occupational injury and illness through active involvement in the return-to-work process. All incidents to be investigated and corrective action implemented.

Description du poste

Tuxedo Hospitality in New York City is seeking a hands-on restaurant operations professional to join our growing group. You will help drive guest experiences, support a high-performance team, and uphold our standards across all service areas.

The role emphasizes teamwork, training, and process improvement to maintain a world-class operation. This is a hands-on, on-site position with strong opportunities for growth within our expanding portfolio.