FOH Leadership Manager — Upscale Dining

Cala Scottsdale; Scottsdale (AZ); Vor Ort; USD 70.000 - 86.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Zusammenfassung

CALA Scottsdale is seeking an Assistant General Manager to support the General Manager in owning daily performance, culture, and guest experience. This hands-on role leads service shifts, coaches managers and FOH staff, and ensures standards, urgency, and polish across the dining room.

You will manage labor, review Toast POS metrics, and develop the team through training, onboarding, and ongoing feedback. Nights, weekends, and holidays are required to maintain brand ambiance and guest

Qualifikationen

• 3+ years of upscale dining management experience.
• Arizona Food Handlers and Manager Certification required.
• Working knowledge of Toast POS.

Aufgaben

• Lead service shifts with visible, proactive floor presence.
• Ensure Sequence of Service is executed consistently across all FOH roles.
• Support pacing, table management, and guest flow during peak hours.
• Step into service recovery situations immediately and professionally.
• Monitor service timing, ticket flow, and overall dining room energy.
• Assist in hiring, onboarding, and training FOH team members.
• Coach in real time during service — tone, posture, sales language, urgency.
• Conduct follow‑up training and performance documentation as needed.
• Reinforce menu knowledge, wine education, and upselling standards.
• Hold team members accountable to grooming and uniform policies.
• Assist with labor management and shift coverage.
• Monitor daily sales, comps, voids, and discounts in Toast.
• Protect profitability by reducing errors and preventing waste.
• Support inventory processes in coordination with Bar Manager and BOH leadership.
• Conduct table touches throughout every shift.
• Build relationships with VIP and repeat guests.
• Ensure brand ambiance standards: lighting, music, cleanliness, scent, temperature.
• Maintain a calm and commanding presence during high-volume periods.

Kenntnisse

Upscale dining management

Floor leadership

Communication & coaching

Multitasking

Wine knowledge

Ausbildung

Arizona Food Handlers and Manager Certification

Tools

Toast POS

Jobbeschreibung

CALA Scottsdale is seeking an Assistant General Manager to support the General Manager in owning daily performance, culture, and guest experience. This hands-on role leads service shifts, coaches managers and FOH staff, and ensures standards, urgency, and polish across the dining room.

You will manage labor, review Toast POS metrics, and develop the team through training, onboarding, and ongoing feedback. Nights, weekends, and holidays are required to maintain brand ambiance and guest