FOH LEADERSHIP

SUZU ATH LLC; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

SUZU ATH LLC in Cincinnati, OH is seeking an experienced Front of House Leader to oversee daily operations, coach a diverse FOH team, and ensure exceptional guest experiences in a fast-paced restaurant setting.

You will manage scheduling, training, and performance coaching, work closely with kitchen and management, and uphold health and safety standards while driving service excellence.

Flexibility to work nights, weekends, and holidays is required as part of a dynamic hospitality environment.

Qualifications

• Experience leading front-of-house in a restaurant or hospitality setting.
• Strong interpersonal and communication skills.
• Ability to manage schedules and coach staff.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Lead, train, and motivate FOH staff to maintain high standards of customer service and operational efficiency.
• Manage scheduling, shift assignments, and daily team communication to ensure smooth operations.
• Monitor guest satisfaction and address any issues or concerns promptly and professionally.
• Collaborate with kitchen and management teams to coordinate service and resolve operational challenges.
• Maintain compliance with health, safety, and sanitation standards.
• Assist in inventory management and ordering of FOH supplies as needed.
• Conduct regular performance evaluations and provide coaching to team members.
• Support the implementation of new policies, procedures, and promotional initiatives.

Skills

Leadership

Communication

Team motivation

Scheduling

POS systems

Job description

We are seeking a dynamic and experienced Front of House (FOH) Leadership professional to join our team in Cincinnati, OH. The FOH Leader will be responsible for overseeing daily operations, ensuring exceptional guest experiences, and leading a team of front-of-house staff to deliver outstanding service in a fast-paced environment.

Key Responsibilities

• Lead, train, and motivate FOH staff to maintain high standards of customer service and operational efficiency.
• Manage scheduling, shift assignments, and daily team communication to ensure smooth operations.
• Monitor guest satisfaction and address any issues or concerns promptly and professionally.
• Collaborate with kitchen and management teams to coordinate service and resolve operational challenges.
• Maintain compliance with health, safety, and sanitation standards.
• Assist in inventory management and ordering of FOH supplies as needed.
• Conduct regular performance evaluations and provide coaching to team members.
• Support the implementation of new policies, procedures, and promotional initiatives.

Qualifications

• Proven experience in a leadership role within a restaurant or hospitality environment.
• Strong interpersonal and communication skills.
• Ability to lead and inspire a diverse team in a fast-paced setting.
• Excellent problem-solving and conflict resolution abilities.
• Knowledge of POS systems and scheduling software preferred.
• Flexible availability including nights, weekends, and holidays.