Front of House Leader — Guest Experience & Team Coach

SUZU ATH LLC; Cincinnati (OH); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

SUZU ATH LLC in Cincinnati, OH is seeking an experienced Front of House Leader to oversee daily operations, coach a diverse FOH team, and ensure exceptional guest experiences in a fast-paced restaurant setting.

You will manage scheduling, training, and performance coaching, work closely with kitchen and management, and uphold health and safety standards while driving service excellence.

Flexibility to work nights, weekends, and holidays is required as part of a dynamic hospitality environment.

Qualifikationen

• Experience leading front-of-house in a restaurant or hospitality setting.
• Strong interpersonal and communication skills.
• Ability to manage schedules and coach staff.
• Flexible availability including nights, weekends, and holidays.

Aufgaben

• Lead, train, and motivate FOH staff to maintain high standards of customer service and operational efficiency.
• Manage scheduling, shift assignments, and daily team communication to ensure smooth operations.
• Monitor guest satisfaction and address any issues or concerns promptly and professionally.
• Collaborate with kitchen and management teams to coordinate service and resolve operational challenges.
• Maintain compliance with health, safety, and sanitation standards.
• Assist in inventory management and ordering of FOH supplies as needed.
• Conduct regular performance evaluations and provide coaching to team members.
• Support the implementation of new policies, procedures, and promotional initiatives.

Kenntnisse

Leadership

Communication

Team motivation

Scheduling

POS systems

Jobbeschreibung

SUZU ATH LLC in Cincinnati, OH is seeking an experienced Front of House Leader to oversee daily operations, coach a diverse FOH team, and ensure exceptional guest experiences in a fast-paced restaurant setting.

You will manage scheduling, training, and performance coaching, work closely with kitchen and management, and uphold health and safety standards while driving service excellence.

Flexibility to work nights, weekends, and holidays is required as part of a dynamic hospitality environment.