FNOL Operations Lead – Accident Response

TrxNow; Johnson City (TN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Flexible work environment

Health benefits

Life & AD&D insurance

Paid time off

Bonus structure

Job summary

TrxNow is seeking a high-caliber Accident Process Manager to lead the FNOL process for automotive accidents in our roadside assistance call center. This role requires expertise in logistics and real-time event management.

The ideal candidate will manage a dedicated team, ensure accurate data collection, and deliver empathetic customer service. Applicants should have a minimum of four years in high-volume call center management, preferably in roadside assistance or emergency dispatch.

Qualifications

• Deep knowledge of FNOL processes, auto insurance claims, and logistics dispatching.
• Expert-level proficiency in CRM tools and multi-monitor setups.
• Articulate and professional voice with clear directives.
• Exceptional ability to track multiple moving parts and transition between operations.
• Proven ability to manage systems and improve workflows.

Responsibilities

• Oversee FNOL process for automotive accidents in call center.
• Manage teams for high-profile insurance client programs.
• Design, optimize, and oversee intake process for call center.

Skills

Subject Expertise

Technical Fluency

Communications Mastery

Cognitive Ability

Logistics & Analytical Expertise

Management Experience

Adaptability

Education

2 Year Degree

Bachelor's or Master's degree

Tools

CRM tools

Real-time tracking software

Multi-channel dispatch systems

Job description

TrxNow is seeking a high-caliber Accident Process Manager to lead the FNOL process for automotive accidents in our roadside assistance call center. This role requires expertise in logistics and real-time event management.

The ideal candidate will manage a dedicated team, ensure accurate data collection, and deliver empathetic customer service. Applicants should have a minimum of four years in high-volume call center management, preferably in roadside assistance or emergency dispatch.