Emergency Response Specialist

Confidential; Florida; On-site; USD 55,000 - 85,000; Full time

Job summary

Confidential, a large auto manufacturer, is building a 24/7 emergency roadside assistance center in Florida. As an Emergency Response Specialist, you take charge of collisions, motorway breakdowns, and security incidents from first alert to resolution, working live with drivers, police, fire and ambulance crews, and recovery teams using real-time vehicle data and camera feeds.

You will own events end to end, monitor live alerts, communicate with occupants and responders, dispatch services,

Qualifications

• 1+ year of live experience in emergency dispatch, air traffic control, aviation dispatch, law enforcement, or incident command.
• Ability to rapidly interpret calls, video feeds, maps and vehicle data.
• Sound judgment and strict adherence to safety and regulatory procedures.
• High emotional intelligence and empathy under extreme pressure.
• Strong command presence and protocol discipline.

Responsibilities

• Own serious events end to end: collisions, injuries, motorist breakdowns and security incidents.
• Monitor emergency alerts from connected vehicles in a live console; log and escalate every event.
• Speak with vehicle occupants and first responders; call emergency or non-emergency services and dispatch roadside assistance.
• Coordinate rescues, towing and vehicle recovery; file police reports by phone or online, plus work orders.
• Support follow-up and investigations after each event.
• Complete accurate incident records and support root cause and corrective action reviews.

Skills

Emergency dispatch

Situational awareness

Emotional intelligence

Decision making under pressure

Job description

Emergency Response Specialist, 24/7 Roadside Assistance Center

A large auto manufacturer is building a 24/7 emergency roadside assistance

team. As an Emergency Response Specialist, you take charge of collisions,

motorway breakdowns and security incidents from the first alert to resolution.

You work live with drivers and passengers, police, fire and ambulance crews, and

recovery teams, using real-time vehicle data and camera feeds.

WHAT YOU WILL DO

• Own serious events end to end: collisions, injuries, motorway breakdowns and security incidents
• Monitor and act on emergency alerts from connected vehicles in a live operations console; log and elevate every event
• Speak directly with vehicle occupants and first responders; call emergency or non-emergency services and dispatch roadside assistance
• Coordinate rescues, towing and vehicle recovery; file police reports by phone or online, plus work orders
• Support follow-up and investigations after each event
• Complete accurate incident records and support root cause and corrective action reviews

WHAT YOU BRING

• Strong fits: 911 dispatchers, air traffic controllers, aviation dispatchers and former law enforcement officers
• Situational awareness within seconds across many inputs: a caller or police officer on the line, live video, maps and vehicle data
• Sound judgment: assesses the scene and chooses the right approach using every tool and procedure, not just a script
• Very high emotional intelligence and empathy while working under extreme pressure in serious, sometimes traumatic events
• Command presence, strict protocol discipline and zero-defect adherence to safety and regulatory procedures.

MINIMUM REQUIREMENTS

• Live in commuting distance to the North Lauderdale, FL office
• 1+ year of live experience in emergency dispatch, air traffic control, aviation dispatch, law enforcement or incident command
• Fluent English plus the official language of the country
• Able to work rotating 24/7 shifts, including nights, weekends and public holidays
• Comfortable with multi-screen systems and fast data interpretation
• Able to pass an enhanced background check before start.