Bilingual FNOL Claims Representative

Superior Underwriters General Agency, Inc.; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Superior Underwriters General Agency, Inc. in Las Vegas, NV seeks a bilingual First Notice of Loss Specialist who is customer-focused to join our claims team.

You will respond to client inquiries by phone, email, or fax, input data into our CRM, assist with FNOL and settlement processing, and collaborate with underwriting, claims, and service to resolve issues. Strong communication and meticulous attention to detail are essential for success.

Qualifications

• Must be bilingual in Spanish and English.
• Ability to handle multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Experience with CRM systems and Microsoft Office preferred.

Responsibilities

• Respond to client inquiries via phone, email, or fax in a timely, courteous, and professional manner.
• Provide accurate and clear information regarding policies, claims processes, and services.
• Input and maintain customer and claims data in the CRM system.
• Handle customer complaints and concerns with a focus on positive resolution.
• Assist with claims processing, claims update inquiries, coverage verification, and account updates.
• Collaborate with underwriting, claims, and customer service to resolve complex client issues.
• Support FNOL entry and settlement processing.
• Conduct follow-ups to ensure customer satisfaction and ongoing support.
• Recommend appropriate services or products based on customer needs.
• Meet or exceed service performance goals, including response time and customer satisfaction.

Skills

Verbal and written communication

Attention to detail

Multi-tasking / prioritization

Critical thinking

Microsoft Office

CRM experience

Empathetic / calm under pressure

Bilingual Spanish & English

Tools

CRM software

Microsoft Office

Job description

Superior Underwriters is a respected leader in the insurance industry, dedicated to providing exceptional claims handling and customer service.

About the Role

Superior Underwriters is seeking a Bilingual detail-oriented, and customer-focused professional to join our team as a First Notice of Loss Specialist. We offer Competitive salary and benefits package, opportunities for career growth and development. We reward hard work, promote from within and offer excellent training and career development for our employees.

Responsibilities

• Respond to client inquiries via phone, email, or fax in a timely, courteous, and professional manner.
• Provide accurate and clear information regarding insurance policies, claims processes, and services.
• Accurately input and maintain customer and claims data in the CRM system.
• Handle customer complaints and concerns with a focus on positive resolution.
• Assist with claims processing, claims update inquiries, coverage verification, and account updates.
• Collaborate with internal departments (underwriting, claims, customer service) to resolve complex client issues.
• Support claim intake processes, including FNOL (First Notice of Loss) entry and settlement processing.
• Conduct follow-ups to ensure customer satisfaction and ongoing support.
• Recommend appropriate services or products based on customer needs.
• Meet or exceed service performance goals, including response time and customer satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize in a fast-paced setting.
• Critical thinking and problem-solving skills.
• Proficiency in Microsoft Office; CRM system experience preferred.
• Professional, empathetic, and calm demeanor under pressure.

Education/Experience/Licenses/Certificates

• Bilingual in Spanish and English (required).
• Background in Property & Casualty Insurance (preferred).
• Previous experience in customer service, underwriting, or call center environments is a plus.

Physical Demands

• Sit for long periods of time
• Repeat the same movements
• Use of hands to handle, control, or feel objects, tools or controls
• See details of objects that are less than a few feet away
• Understand the speech of another person
• Speak clearly so listeners can understand

Equal Opportunity Statement

Superior Underwriters is an equal opportunity employer. We value integrity, accuracy, and professionalism in everything we do. If you're ready to bring your skills into a role where every inspection contributes to protecting people and property, we encourage you to apply.