Floral Department Manager - Daytime Leader & Growth

Hy-Vee, Inc.; Red Oak (IA); On-site; USD 48,000 - 62,000; Full time

Job summary

Hy-Vee, Inc. in Red Oak, IA is seeking a Floral Department Manager to lead the floral team, uphold product quality, customer service, and department profitability, and manage pricing, promotions, FTD and Teleflora orders.

You will recruit, train, and supervise staff, set weekly schedules, plan displays, analyze sales, and ensure freshness and proper storage in a fast-paced retail environment. This daytime role emphasizes strong leadership and customer engagement.

Qualifications

• High school diploma or equivalent.
• Over three years of related work experience preferred.

Responsibilities

• Set the standard for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall department profitability.
• Create a friendly, welcoming atmosphere by modeling great customer service and encouraging your team to do the same.
• Greet customers warmly, assist them with their needs, and handle and resolve customer concerns promptly and professionally.
• Understand and process FTD, interstore, Teleflora, and internet orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost.
• Recruit, hire, train, supervise, evaluate, and develop all department employees.
• Determine department goals in partnership with the Store Director or Manager of Perishables and establish weekly schedules and daily work plans.
• Inspect signage, displays, and merchandise for quality and quantity; order product for replenishment and ensure competitive pricing.
• Analyze weekly and monthly sales and trends, prepare ad projections, and write ads.
• Plan displays, promotions, and determine pre-orders to drive sales and customer engagement.
• Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
• Conduct and control department inventory and ensure proper temperatures and storage procedures are maintained to guarantee freshness and control shrink.
• Understand and troubleshoot department equipment and ensure maintenance is performed as needed.
• Unload trucks, check in delivered merchandise, and place product in appropriate storage areas.
• Have authority to approve employee discipline and recommend transfers, discharges, and wage increases.
• Attend meetings, seminars, and continuing education as assigned.
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with departmental duties and other tasks or special projects as they come up.

Skills

Customer service

Team leadership

Problem solving

Pricing & promotions

Sales analysis

Communication

Discretion with sensitive information

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in Red Oak, IA is seeking a Floral Department Manager to lead the floral team, uphold product quality, customer service, and department profitability, and manage pricing, promotions, FTD and Teleflora orders.

You will recruit, train, and supervise staff, set weekly schedules, plan displays, analyze sales, and ensure freshness and proper storage in a fast-paced retail environment. This daytime role emphasizes strong leadership and customer engagement.