Floral Department Lead — Creative Ops & Service

Hy-Vee Inc; Council Bluffs (IA); On-site; USD 52,000 - 70,000; Full time

Job summary

Hy-Vee Council Bluffs in Iowa seeks a Floral Department Manager to lead the floral team, ensuring product quality, service, and department performance while managing pricing, promotions and order processing.

You will recruit, train and develop staff, plan displays, analyze sales trends, oversee inventory and equipment, and ensure freshness and competitive pricing to delight customers.

Qualifications

• High school diploma or equivalent.
• Over three years of related work experience preferred.

Responsibilities

• Set the standard for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall department profitability.
• Create a friendly, welcoming atmosphere by modeling great customer service and encouraging your team to do the same.
• Greet customers warmly, assist them with their needs, and handle and resolve customer concerns promptly and professionally.
• Understand and process FTD, interstore, Teleflora, and internet orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost.
• Recruit, hire, train, supervise, evaluate, and develop all department employees.
• Determine department goals in partnership with the Store Director or Manager of Perishables and establish weekly schedules and daily work plans.
• Inspect signage, displays, and merchandise for quality and quantity; order product for replenishment and ensure competitive pricing.
• Analyze weekly and monthly sales and trends, prepare ad projections, and write ads.
• Plan displays, promotions, and determine pre-orders to drive sales and customer engagement.
• Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
• Conduct and control department inventory and ensure proper temperatures and storage procedures are maintained to guarantee freshness and control shrink.
• Understand and troubleshoot department equipment and ensure maintenance is performed as needed.
• Unload trucks, check in delivered merchandise, and place product in appropriate storage areas.
• Have authority to approve employee discipline and recommend transfers, discharges, and wage increases.

Skills

Leadership

Customer service

Team development

Pricing & promotions

Communication

Sales analysis

Education

High school diploma or equivalent

Job description

Hy-Vee Council Bluffs in Iowa seeks a Floral Department Manager to lead the floral team, ensuring product quality, service, and department performance while managing pricing, promotions and order processing.

You will recruit, train and develop staff, plan displays, analyze sales trends, oversee inventory and equipment, and ensure freshness and competitive pricing to delight customers.