Flooring Sales Specialist – Brooklyn

Unique Floor Supply; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Unique Floor Supply in Brooklyn, NY seeks a Flooring Sales Specialist to assist customers in the ProShop and showroom, answer inquiries, recommend products, and prepare quotes and orders using ERP/CRM.

You will build relationships with contractors and repeat customers, follow up on leads, and collaborate with the Sales Lead, warehouse, purchasing, and accounting teams; prior sales or flooring experience is a plus, Spanish is welcome.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Sales experience preferred.
• Willing to learn flooring products and technical information.
• Experience with CRM/ERP systems.
• Spanish is preferred but not required.

Responsibilities

• Assist customers in our ProShop and showroom.
• Answer incoming sales calls, emails, and inquiries.
• Recommend flooring, adhesives, finishes, tools, stair parts, and related products.
• Prepare quotes and sales orders using our ERP/CRM system.
• Follow up on quotes, leads, and open opportunities.
• Build strong relationships with contractors and repeat customers.
• Communicate pricing, availability, lead times, and order status.
• Identify opportunities to cross-sell and upsell relevant products.
• Maintain accurate customer and sales information in our system.
• Organize and label flooring samples and showroom displays.

Skills

Customer service

Communication

Sales

Organization

Tech literacy

Multitasking

Spanish (preferred)

Education

High school diploma

Tools

POS systems

CRM/ERP

Job description

Brooklyn, NY, United States

Position Overview

Unique Floor Supply is looking for an energetic, customer-focused Flooring Sales Specialist to join our Brooklyn team.

Key Responsibilities

• Assist customers in our ProShop and showroom
• Answer incoming sales calls, emails, and inquiries
• Recommend flooring, adhesives, finishes, tools, stair parts, and related products
• Prepare quotes and sales orders using our ERP/CRM system
• Follow up on quotes, leads, and open opportunities
• Build strong relationships with contractors and repeat customers
• Communicate pricing, availability, lead times, and order status
• Identify opportunities to cross-sell and upsell relevant products
• Maintain accurate customer and sales information in our system
• Organize and label flooring samples and showroom displays
• Keep ProShop merchandise organized and assist customers with ProShop products
• Participate in a small amount of outbound sales activity and customer follow-up each week
• Work closely with our Sales Lead, warehouse, purchasing, and accounting teams to provide a smooth customer experience
• Continuously build product knowledge across the full UFS product line

What We’re Looking For

• Strong communication and customer service skills
• Sales-minded, motivated, and comfortable speaking with customers
• Organized, dependable, and able to follow through
• Comfortable using computers, POS, CRM, or ERP systems
• Willingness to learn flooring products and technical information
• Ability to manage multiple customers and priorities
• High school diploma or equivalent
• Previous sales experience preferred
• Flooring, construction, building-material, or home-improvement experience is a plus
• Spanish is preferred, but not required

Schedule

Full-time position. Schedule flexibility is important. UFS currently operates early weekday hours, and showroom hours may expand to include later evenings and weekends as we continue to grow.

Benefits

• Paid time off
• Paid holidays
• 401(k) retirement plan with company match
• Employee discounts
• Ongoing product and sales training
• Opportunity for advancement
• Performance-based bonus opportunities

Growth Opportunity

UFS is growing and building a stronger sales organization.

Strong performers will have opportunities to take on additional responsibility and advance into roles such as:

Senior Sales Specialist → Sales Lead → Sales Manager

We are looking for people who want more than just a job—people who want to learn, perform, and grow with the company.

Reporting Structure

This position reports to the Sales Lead and works closely with the warehouse, purchasing, accounting, and management teams.

Responsibilities

• Greet and assist customers in product selection
• Prepare quotes & sales orders
• Use CRM to capture lead and follow up until close of the sale
• Build relationships with repeat customers

Must Have

• Strong communication & customer service skills
• Dependable and organized
• Comfortable with computers & technology
• Motivated to learn and grow

Nice to have

• Flooring or building-material experience
• Negotiation skills
• Spanish speaking
• CRM / ERP experience