Floor Supervisor: Guest Experience & Team Coach

Lucky Strike Entertainment; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Vacation and Holidays

Bowling and Waterpark discounts

Job summary

Lucky Strike Entertainment in Grand Rapids is searching for a Supervisor to lead the team across bowling, arcade, food and beverage, and events. This role requires a dynamic individual with hospitality experience who can motivate staff and enhance guest experiences.

Successful candidates will possess strong communication skills and the ability to maintain efficient operations while ensuring customer satisfaction. The position comes with a comprehensive benefits package including health plans, a 401(k), and various employee discounts.

Qualifications

• 1 to 2 years of experience in hospitality or guest-facing environment.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication skills for guest resolutions.

Responsibilities

• Lead the floor on every shift and ensure guest satisfaction.
• Coach and develop team members on service standards.
• Drive sales via guest engagement and upselling.

Skills

Hospitality experience

Team motivation and coaching

Strong communication skills

Financial awareness

Ability to lift 25 to 50 pounds

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment in Grand Rapids is searching for a Supervisor to lead the team across bowling, arcade, food and beverage, and events. This role requires a dynamic individual with hospitality experience who can motivate staff and enhance guest experiences.

Successful candidates will possess strong communication skills and the ability to maintain efficient operations while ensuring customer satisfaction. The position comes with a comprehensive benefits package including health plans, a 401(k), and various employee discounts.