Floor Operations Supervisor: Safety, Service & Coverage

The Plex LLC; San Jose (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Plex is looking for a Floor Coverage Manager to help keep our 240,000 sq ft facility safe, clean, and efficiently run across all departments. Under general supervision, you will open and close the club, supervise early morning staff and night crew, and ensure operations meet Club Sport’s and IHRSA standards for cleanliness, safety, and member service.

You will handle incidents, coordinate emergency responses, supervise housekeeping, manage POS readiness, and support tours and guest passes

Qualifications

• High school diploma or equivalent required.
• At least 2 years of direct field experience in service/operations preferred.
• CPR certification current.

Responsibilities

• Open club properly and ensure daily readiness per policies.
• Supervise early morning staff and night crew on the floor.
• Ensure departments are staffed and operate to standards.
• Handle member or employee incidents and emergencies.
• Coordinate responses during emergencies with appropriate parties.
• Ensure housekeeping and POS readiness; manage supplies.
• Maintain security of master keys and walkie talkie.
• Fill shifts, reallocate staff, and assist tours/guest passes.
• Log daily reports and energy conservation; report issues to management.
• Complete assigned projects and communicate problems to managers.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Time management

Organizational skills

Education

High school diploma or equivalent

Job description

The Plex is looking for a Floor Coverage Manager to help keep our 240,000 sq ft facility safe, clean, and efficiently run across all departments. Under general supervision, you will open and close the club, supervise early morning staff and night crew, and ensure operations meet Club Sport’s and IHRSA standards for cleanliness, safety, and member service.

You will handle incidents, coordinate emergency responses, supervise housekeeping, manage POS readiness, and support tours and guest passes