Floor Coverage Manager Club 1 FT

The Plex LLC; San Jose (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Plex is looking for a Floor Coverage Manager to help keep our 240,000 sq ft facility safe, clean, and efficiently run across all departments. Under general supervision, you will open and close the club, supervise early morning staff and night crew, and ensure operations meet Club Sport’s and IHRSA standards for cleanliness, safety, and member service.

You will handle incidents, coordinate emergency responses, supervise housekeeping, manage POS readiness, and support tours and guest passes

Qualifications

• High school diploma or equivalent required.
• At least 2 years of direct field experience in service/operations preferred.
• CPR certification current.

Responsibilities

• Open club properly and ensure daily readiness per policies.
• Supervise early morning staff and night crew on the floor.
• Ensure departments are staffed and operate to standards.
• Handle member or employee incidents and emergencies.
• Coordinate responses during emergencies with appropriate parties.
• Ensure housekeeping and POS readiness; manage supplies.
• Maintain security of master keys and walkie talkie.
• Fill shifts, reallocate staff, and assist tours/guest passes.
• Log daily reports and energy conservation; report issues to management.
• Complete assigned projects and communicate problems to managers.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Time management

Organizational skills

Education

High school diploma or equivalent

Job description

The Plex is your premier destination for family fun, event planning, sports, dining, parties, and more. Our 3 operating businesses (The Plex Athletic Club, Sports, and The Penalty Box Bar and Grill) offers 240,000 square feet of entertainment space under one roof where you will find everything you need for fun, fitness, family activities, food & beverage, parties, and social events. Open 7-days a week, our facility offers an arcade of games, bocce ball, bouncy houses, wall climbing, cornhole, darts, pizza, sushi, tapas, a vast beer wall and so much more.Job Summary:Under general supervision, the floor coverage manager ensures the club is clean, safe, and efficiently and properly operated in all departments throughout the day. This may include early morning hours during club opening, and evenings during club closing. The floor coverage manager will address any gaps the departments may have during their shift. In addition, they will ensure the club meets or exceeds Club Sport’s and IHRSA standards for cleanliness, safety, and member service.Duties/Responsibilities:Ensure that club is opened properly, according to club standards/policies; submit completed checklists to Assistant General ManagerActs as general "on-the-floor" supervision of all early morning staff and night crew.Ensure that all club departments are properly staffed and operate according to club standards.Handle all member and or employee incidents, accidents, or problems.May coordinate responses during an emergency event and coordinate with appropriate parties: loss of electricity; fire and/or fire alarms; earthquake; other natural disasters; major injury / illness of member or staff; club equipment breakdown; etc.Ensure that all housekeeping staff complete checklists and that the Club meets all cleanliness and safety standards.Ensure that all point-of-sale registers are well-stocked with change; ensure drops are completed at the end of each shift.Be responsible for the club’s master key(s) and the walkie talkie.Cover breaks in any department where required.Reallocate staff between departments where necessary.May give club tours and administer guest passes to prospective members following sales protocols.Handle lost and found items and claims; ensure secure storage.Practice energy conservation (i.e., ensuring lights are off when not in use)Check pool and spa chemical readings at prescribed intervals; adjust as necessary and report to Club ManagementComplete any projects as assigned by the management team.Communicate to department managers any problems or issues handled in their absence via daily report.Required Skills/Abilities:Customer Service Obsession with excellent interpersonal skillsExcellent verbal and written communication skills.Time management and organizational skillsEducation and Experience:High school diploma or equivalent.2 plus years related experience in direct field.Current CPR certificationPhysical Requirements:Standing and walking for prolonged periodMust be observant to all member activities and surroundings with a keen eye, prepared for any emergency response.Walking, kneeling, bendingLifting and carrying (up to 50 lbs.)Set-up and take-down of light equipment.Climbing stairs and laddersWorking with chemicals and other potentially hazardous materials