Floor Coverage Manager Club 1 FT

The Plex; San Jose (CA); On-site; USD 26,257 - 30,637; Full time

Job summary

The Plex in San Jose, CA is seeking a Floor Coverage Manager to oversee club operations across all departments, ensuring cleanliness, safety, and smooth daily service from opening to closing.

Under supervision, you will address gaps, manage early morning staff, coordinate with departments, handle incidents, and maintain safety standards, from energy use to incident response. This full-time role requires a high school diploma, 2+ years related experience, and CPR certification.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of related experience in a direct field.
• Current CPR certification is required.

Responsibilities

• Ensure club opens properly according to standards; submit checklists.
• Supervise early morning staff and night crew.
• Ensure all departments are staffed and operate per standards.
• Handle member and employee incidents or problems.
• Coordinate responses during emergencies and with appropriate parties.

Skills

Customer Service

Communication

Time Management

Education

High school diploma or equivalent

Current CPR certification

Job description

Job DetailsJob Location: San Jose, CA 95138Position Type: Full TimeSalary Range: $19.06 - $22.24 HourlyJob Shift: AnyThe Plex is your premier destination for family fun, event planning, sports, dining, parties, and more. Our 3 operating businesses (The Plex Athletic Club, Sports, and The Penalty Box Bar and Grill) offers 240,000 square feet of entertainment space under one roof where you will find everything you need for fun, fitness, family activities, food & beverage, parties, and social events. Open 7-days a week, our facility offers an arcade of games, bocce ball, bouncy houses, wall climbing, cornhole, darts, pizza, sushi, tapas, a vast beer wall and so much more.

Job Summary

Under general supervision, the floor coverage manager ensures the club is clean, safe, and efficiently and properly operated in all departments throughout the day. This may include early morning hours during club opening, and evenings during club closing. The floor coverage manager will address any gaps the departments may have during their shift. In addition, they will ensure the club meets or exceeds Club Sport's and IHRSA standards for cleanliness, safety, and member service.

Duties/Responsibilities

• Ensure that club is opened properly, according to club standards/policies; submit completed checklists to Assistant General Manager
• Acts as general "on-the-floor" supervision of all early morning staff and night crew.
• Ensure that all club departments are properly staffed and operate according to club standards.
• Handle all member and or employee incidents, accidents, or problems.
• May coordinate responses during an emergency event and coordinate with appropriate parties: loss of electricity; fire and/or fire alarms; earthquake; other natural disasters; major injury / illness of member or staff; club equipment breakdown; etc.
• Ensure that all housekeeping staff complete checklists and that the Club meets all cleanliness and safety standards.
• Ensure that all point-of-sale registers are well-stocked with change; ensure drops are completed at the end of each shift.
• Be responsible for the club's master key(s) and the walkie talkie.
• Cover breaks in any department where required.
• Reallocate staff between departments where necessary.
• May give club tours and administer guest passes to prospective members following sales protocols.
• Handle lost and found items and claims; ensure secure storage.
• Practice energy conservation (i.e., ensuring lights are off when not in use)
• Check pool and spa chemical readings at prescribed intervals; adjust as necessary and report to Club Management
• Complete any projects as assigned by the management team.
• Communicate to department managers any problems or issues handled in their absence via daily report.

Required Skills/Abilities

• Customer Service Obsession with excellent interpersonal skills
• Excellent verbal and written communication skills.
• Time management and organizational skills

Education and Experience

• High school diploma or equivalent.
• 2 plus years related experience in direct field.
• Current CPR certification

Physical Requirements

• Standing and walking for prolonged period
• Must be observant to all member activities and surroundings with a keen eye, prepared for any emergency response.
• Walking, kneeling, bending
• Lifting and carrying (up to 50 lbs.)
• Set-up and take-down of light equipment.
• Climbing stairs and ladders
• Working with chemicals and other potentially hazardous materials