Supervisor

Five Star Parks and Attractions; Lafayette (IN); On-site; USD 20,664 - 27,552; Part time

Job summary

Five Star Parks and Attractions is seeking a part-time Supervisor for their Malibu Jack's location in Lafayette, Indiana. The Supervisor will assist Operations Managers and the General Manager in daily operations, ensuring that resources are optimized for customer satisfaction and productivity.

The role involves overseeing crew activities, handling guest complaints, and maintaining facility cleanliness. Candidates should have a high school diploma and experience in supervising staff, with required availability including evenings and weekends.

Qualifications

• Experience supervising, coaching and developing staff.
• Must be able to talk or hear regularly while performing duties.
• Frequently required to stand, walk, bend, and reach.

Responsibilities

• Assist managers in overseeing daily operations at the facility.
• Ensure inspections are completed and problems are reported.
• Field guest complaints and prepare incident reports.

Skills

Supervising and coaching staff

Communication skills

Problem-solving

Education

High School diploma or GED equivalent

Job description

Company Overview

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high‑energy destinations across 13 states. Headquartered in Dallas, Texas, the company has grown rapidly from just three locations in 2019 to a national portfolio of award‑winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three‑year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Location

Malibu Jack's Lafayette

Position Type

Part Time

Job Summary

The Supervisor position assists the Operations Managers and General Manager with real‑time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.

Key Responsibilities

• Assist managers in overseeing the daily operations of all crew at your facility
• Ensure standup meetings pre‑shift are completed
• Document attendance issues following attendance policy
• Ensure inspections are completed. Problems must be tagged, reported and followed up
• Verify that the park is clean; delegate cleaning duties to team members
• Timekeeping – approve times and ensure management staff approve clock‑in/out punches each shift
• Complete daily schedule template the previous day to ensure all positions are covered
• Assess team and move crew around as needed
• Assess team for training and re‑training needs
• Field guest complaints
• Prepare incident reports
• Assist Operations Managers in completing guest and team member incident reports as needed
• Help Manager ensure reports are completed and turned in within 24 hours
• Ensure team members who are injured are retrained if that was the cause
• If a team member needs medical attention, call Safety Manager immediately
• Perform other duties and responsibilities as required or requested
• Schedule crew members for your designated location

Ongoing Responsibilities

• Support GM’s goal of ensuring team meets or exceeds turn‑over times
• Assist with ride audits if needed and retrain/coach as required
• Update standup meeting information and communicate changes to other operations managers
• Ensure facility is well maintained; notify GM if something needs to be fixed

Education

• High School diploma or GED equivalent required
• Experience supervising, coaching and developing staff

Qualifications

• Position is part‑time; hours and days are determined by the General Manager. Evenings, weekends and some holidays are required as duties demand.

Requirements

• Must be able to talk or hear regularly while performing duties
• Frequently required to stand, walk, bend, use hands to handle or feel, and reach with hands and arms
• May lift up to 50 lbs at times

Equal Opportunity Employer and E‑Verify

Five Star Parks & Attractions participates in the E‑Verify program. Five Star Parks is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.