Floor Manager

Fishcheeksnyc; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Fish Cheeks, a contemporary Thai restaurant in NYC, is seeking a dedicated Floor Manager. In this role, you'll oversee restaurant operations, ensuring top-notch service, cleanliness, and team training. Ideal candidates will possess leadership skills and a commitment to guest satisfaction, alongside preferred certifications in food and alcohol safety.

Qualifications

• Demonstrated leadership by training and coaching team members.
• Understanding of DOH standards and service procedures.
• Passion for hospitality and a willingness to learn.

Responsibilities

• Maintain knowledge of all menu items and service steps.
• Anticipate guest needs and manage team communication.
• Handle administrative tasks and ensure proper operational procedures.

Skills

Leadership

Communication

Service Efficiency

Cash Management

Education

Food Safety Certificate

Alcohol Safety Certificate

Job description

Fish Cheeks is a vibrant restaurant located on the iconic Bond Street in NoHo serving contemporary Thai food with a focus on seafood.

Named for the lean, tender cheek meat that is considered the tastiest part of a fish and a delicacy in Asia, the critically-acclaimed and widely-beloved restaurant offers a menu of unabashedly intense, fresh, and vivid dishes that span the diverse regions of Thailand.

Fish Cheeks is a deeply personal concept that celebrates the cultural heritage and culinary artistry found in Bangkok and beyond. Brought together by a team’s shared desire to bring traditional Thai cuisine to NYC, the team decided to open Fish Cheeks, offering a menu that highlights the unfiltered flavors they craved from their upbringing in Thailand and re-creates the type of convivial and communal-style dining found across the country.

Fish Cheeks is now hiring a Floor Manager to join our team! We are looking for a passionate and energetic individual with a strong work ethic and willingness to learn and grow with our restaurants.

Responsibilities:

• Maintain a working knowledge of all menu items offered in the restaurant, including basic ingredients, allergens, techniques, etc.
• Maintain an understanding of the proper steps of service and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout service.
• Anticipate guest needs and work closely with all FOH team members to ensure each table’s needs are met.
• Ensure constant communication with staff members, management, and the kitchen as necessary during service to serve guests effectively.
• Organize orders efficiently, manage cash and credit card transactions, and demonstrate speed and accuracy when using the POS system during service.
• Maintain the space and service stations according to DOH standards, retaining a professional, clean appearance during all parts of service.
• Demonstrate leadership by setting an example for new members and training and coaching all team members.

• Responsible for the opening and closing of the restaurant concerning physical operations and administrative tasks.
• Handle all administrative tasks related to tips and end-of-night reports.
• Manage all delivery platforms and ensure menu items are up to date.
• Oversee deliveries and vendors.
• Oversee employee punches and end-of-night shift reports.

• Maintain high standards of cleanliness and appearance throughout the restaurant before, during, and after service.
• Complete all assigned sidework reliably.
• Demonstrate knowledge of Department of Health (DOH) standards. Food Safety Certificate and Alcohol Safety Certificate are preferred.