Floor Leader: Sales & Customer Experience

Lush Handmade Cosmetics; Novi (MI); On-site; USD 22,000 - 28,000; Part time

Job summary

Lush Handmade Cosmetics is seeking a Floor Leader in Novi, MI to support the Store Management Team on the shop floor. You'll drive sales, open/close the store, analyze results, and lead training sessions to create an exceptional customer experience and a motivated team.

On a typical day you'll coach a team of sales associates, deliver world-class service, educate customers on Lush values, and ensure brand standards.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Fast-paced team environment experience.
• Knowledge and passion for skincare and ethical business.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Drive sales and coach the sales team using store data.
• Lead a team of sales associates to achieve goals.
• Educate customers on Lush brand values and product knowledge.
• Maintain store standards for cleanliness, visuals, and stock.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Coaching and training

Team leadership

Job description

Lush Handmade Cosmetics is seeking a Floor Leader in Novi, MI to support the Store Management Team on the shop floor. You'll drive sales, open/close the store, analyze results, and lead training sessions to create an exceptional customer experience and a motivated team.

On a typical day you'll coach a team of sales associates, deliver world-class service, educate customers on Lush values, and ensure brand standards.