Floor Leader — Retail Leadership & Customer Experience

Skechers; Milford (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts on Skechers goods

Flexible schedules

On-the-job training

Career advancement opportunities

Benefits & perks to be reviewed

Job summary

Skechers is seeking a Key Holder (Floor Leader) in Milford, MA to help run daily store operations and mentor associates in delivering outstanding customer service. This entry-level management role focuses on supporting sales goals and maintaining Skechers' premium shopping environment.

As a Floor Leader, you’ll oversee opening/closing procedures, supervise staff, and grow into Retail Management within a globally recognized brand.

Qualifications

• High school diploma or equivalent preferred but not required.
• Experience as Key Holder/Shift Leader/Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Retail leadership

Team leadership

Sales skills

Operations management

Problem solving

Communication skills

Education

High school diploma or equivalent

Job description

Skechers is seeking a Key Holder (Floor Leader) in Milford, MA to help run daily store operations and mentor associates in delivering outstanding customer service. This entry-level management role focuses on supporting sales goals and maintaining Skechers' premium shopping environment.

As a Floor Leader, you’ll oversee opening/closing procedures, supervise staff, and grow into Retail Management within a globally recognized brand.