Floor Leader — Pet Care & Customer Experience

Petco; Oro Valley (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative team culture

Leadership development opportunities

Job summary

Petco is seeking a proactive Key Holder for our Pet Care Center in Oro Valley, AZ. You will support store leadership by opening and closing, supervising partners, and providing a safe, welcoming environment for pets, customers, and teammates.

You’ll deliver friendly, knowledgeable service, help maintain merchandising standards, process transactions, and act as the main contact in the absence of management. This role offers growth opportunities and a collaborative team culture.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.

Skills

Leadership

Problem solving

Customer service

Cash handling

Communication

Multitasking

Tools

POS system

Job description

Petco is seeking a proactive Key Holder for our Pet Care Center in Oro Valley, AZ. You will support store leadership by opening and closing, supervising partners, and providing a safe, welcoming environment for pets, customers, and teammates.

You’ll deliver friendly, knowledgeable service, help maintain merchandising standards, process transactions, and act as the main contact in the absence of management. This role offers growth opportunities and a collaborative team culture.