Pet Care Floor Leader — Open/Close, Lead & Delight Customers

Petco; Kent (WA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco in the United States is seeking a Key Holder to join our store team. You will support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present.

You will lead on-floor initiatives, deliver friendly service, maintain merchandising, and ensure accurate transactions while upholding Petco's animal care standards. This role offers opportunities to build leadership skills, work in a caring pet-centered environment,

Qualifications

• Previous retail experience required; supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco’s animal care standards and ensure safe handling of all animals.
• Open and close the store and serve as a point of contact when management isn't present.
• Deliver friendly, knowledgeable service on the sales floor.
• Assist with training new partners and reinforce best practices on the sales floor.
• Maintain merchandise presentation and in-stock conditions.
• Process transactions, refunds, and exchanges accurately.
• Identify inventory issues and communicate to leadership.

Skills

Retail experience

Leadership

Communication

Multitasking

Cash handling

Detail oriented

Job description

Petco in the United States is seeking a Key Holder to join our store team. You will support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present.

You will lead on-floor initiatives, deliver friendly service, maintain merchandising, and ensure accurate transactions while upholding Petco's animal care standards. This role offers opportunities to build leadership skills, work in a caring pet-centered environment,