Floor Leader (Key Holder) - Retail Leadership & Growth

FashionUnited; Marlborough (MA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Discounts on footwear

Flexible schedules

On-the-job training

Career advancement

Employee discounts

Job summary

Skechers is seeking a Key Holder (Floor Leader) to support store operations and mentor a retail team. This entry-level management role focuses on delivering exceptional customer service, managing daily duties, and helping the store achieve sales goals.

You will oversee opening/closing, merchandising, and stock management while fostering a respectful and engaging environment for staff and customers alike. Training and growth into Retail Management are available.

Qualifications

• Customer service management and leadership skills are essential.
• Experience in retail supervision and mentoring preferred but not required.
• Ability to drive sales and achieve targets in a fast-paced environment.
• Strong communication and organizational abilities are needed for daily store operations.

Responsibilities

• Provide customer service leadership to ensure exceptional in-store experiences.
• Supervise daily operations, including opening/closing as needed and maintaining security standards.
• Mentor and support team members in entry-level retail responsibilities.
• Contribute to achieving store and individual sales targets through effective selling techniques.
• Execute merchandising plans, restock products, and keep the store clean and inviting.
• Oversee stock/inventory routines and collaborate with management to address needs.
• Identify and resolve in-store challenges to ensure smooth customer journeys.

Skills

Customer service management

Retail leadership

Team leadership

Sales and targets

Store operations

Education

High school diploma

Job description

Skechers is seeking a Key Holder (Floor Leader) to support store operations and mentor a retail team. This entry-level management role focuses on delivering exceptional customer service, managing daily duties, and helping the store achieve sales goals.

You will oversee opening/closing, merchandising, and stock management while fostering a respectful and engaging environment for staff and customers alike. Training and growth into Retail Management are available.