Floor Leader: Inspire Sales & Service

Lush; Albuquerque (NM); On-site; USD 19,000 - 27,000; Full time

Job summary

Lush in Albuquerque is seeking a Floor Leader to support the Store Management Team in driving sales, delivering exceptional customer experiences, and maintaining store operations. You will lead Sales Ambassadors on the shop floor, coach performance, and role-model our brand values from product knowledge to ethical practices.

The role emphasizes teamwork, DEIB, and daily readiness to meet goals. Responsibilities include coaching, product demonstrations, cash handling, opening/closing, inventory,

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback and training.
• Ability to solve problems related to customer service in day-to-day operations.
• Comfort with a fast-paced team environment and flexible scheduling.
• Knowledge and passion for skincare, natural beauty, and ethical business practices.

Responsibilities

• Drive sales by coaching the sales team and adjusting shop floor structure to meet goals.
• Deliver world-class customer experience on the shop floor, including product demonstrations.
• Educate customers on Lush brand values and ethical practices during store interactions.
• Increase product knowledge through constant learning and making informed recommendations.
• Train and coach Sales Ambassadors and peers to improve performance and sales.

Skills

Customer service

Sales

Cash handling

Opening/closing procedures

Coaching & training

Problem solving

Fast-paced environment

Skincare knowledge

Flexible schedule

Job description

Lush in Albuquerque is seeking a Floor Leader to support the Store Management Team in driving sales, delivering exceptional customer experiences, and maintaining store operations. You will lead Sales Ambassadors on the shop floor, coach performance, and role-model our brand values from product knowledge to ethical practices.

The role emphasizes teamwork, DEIB, and daily readiness to meet goals. Responsibilities include coaching, product demonstrations, cash handling, opening/closing, inventory,