Floor Leader & Guest Experience Champion

Rally House; Lexington (KY); On-site; USD 20,000 - 24,000; Part time

Job summary

Rally House in Lexington, KY is seeking a Team Captain to guide store floor operations, coach teammates, and deliver energetic guest experiences. You will prioritize tasks, manage daily routines, and help ensure merchandising standards while driving sales during shifts.

Ideal candidates are 18+, have 1–2 years retail experience, and can work 10–20 hours weekly including weekends and local events. This is a part-time on-site role at Rally House with a focus on energetic, customer-centric service.

Qualifications

• Must be at least 18 years old.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Support onboarding and training of new team members.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.

Skills

Communication

Coaching

Leadership

Prioritization

Retail operations

Job description

Rally House in Lexington, KY is seeking a Team Captain to guide store floor operations, coach teammates, and deliver energetic guest experiences. You will prioritize tasks, manage daily routines, and help ensure merchandising standards while driving sales during shifts.

Ideal candidates are 18+, have 1–2 years retail experience, and can work 10–20 hours weekly including weekends and local events. This is a part-time on-site role at Rally House with a focus on energetic, customer-centric service.