Guest Experience Teammate

Rally House; Louisville (KY); On-site; USD 18,000 - 21,000; Full time

Job summary

Rally House in Louisville, KY is seeking a Teammate to deliver a welcoming, energetic guest experience while supporting sales, merchandising and daily operations. You will follow store playbooks, participate in training, and help guests find the right products with enthusiasm for sports and retail.

The role emphasizes teamwork, daily task accuracy, and maintaining brand standards in a fast-paced environment.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.
• Enthusiastic attitude with a passion for sports and retail.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Protect brand standards through attention to detail.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and elevate when needed.
• Represent Rally House with enthusiasm and professionalism.
• Contribute to daily sales goals through service behaviors.
• Support promotions, launches, and event execution.
• Take ownership of personal performance metrics (conversion, UPT, AT).

Skills

Teamwork

Communication

Customer service

Time management

Job description

Rally House in Louisville, KY is seeking a Teammate to deliver a welcoming, energetic guest experience while supporting sales, merchandising and daily operations. You will follow store playbooks, participate in training, and help guests find the right products with enthusiasm for sports and retail.

The role emphasizes teamwork, daily task accuracy, and maintaining brand standards in a fast-paced environment.