Store Floor Leader & Guest Experience Coach

Rally House; Round Rock (TX); On-site; USD 21,000 - 25,000; Part time

Job summary

Rally House is seeking a part-time Team Captain in Round Rock to guide the store floor, energize the team, and deliver exceptional guest experiences. You will coach teammates, support onboarding, and ensure daily operations run smoothly while maintaining merchandising standards.

The role emphasizes clear communication, urgency, and strong customer focus, with hours including daytime, nights, weekends, and local events in a fast-paced retail environment.

Qualifications

• Ability to guide and coach team members on the sales floor.
• Strong communication to set priorities and energize the team.
• Focus on fast-paced retail execution and guest experience.

Responsibilities

• On-shift leadership to set the pace and keep the team energized.
• Support onboarding and training of new team members.
• Provide in-the-moment coaching and feedback.
• Prioritize tasks, delegate, and ensure execution during shifts.
• Lead merchandising, service coverage, and guest engagement.
• Handle escalated guest concerns with professionalism.
• Drive sales through urgent, guest-focused service during shifts.

Skills

Social interaction

Customer-centric service

Action oriented

Directs work

Job description

Rally House is seeking a part-time Team Captain in Round Rock to guide the store floor, energize the team, and deliver exceptional guest experiences. You will coach teammates, support onboarding, and ensure daily operations run smoothly while maintaining merchandising standards.

The role emphasizes clear communication, urgency, and strong customer focus, with hours including daytime, nights, weekends, and local events in a fast-paced retail environment.