Team Captain & Floor Leader — High-Energy Retail

Rally House; Des Peres (MO); On-site; USD 23,000 - 26,000; Part time

Job summary

Rally House is seeking a Team Captain to guide the store floor, energize the team, and ensure guest-focused service. You will set pace, coach teammates, and maintain merchandising standards while supporting daily operations and promotions.

Role emphasizes clear communication, urgency, and ownership of shift outcomes, with 10–20 hours weekly and a focus on delivering memorable fan experiences.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Support onboarding and training of new team members.
• Help maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide teammates on visual standards and product placement.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.
• Drive sales during assigned shifts through guest focus and urgency.

Skills

Social

Customer Centric

Action Oriented

Directs Work

Job description

Rally House is seeking a Team Captain to guide the store floor, energize the team, and ensure guest-focused service. You will set pace, coach teammates, and maintain merchandising standards while supporting daily operations and promotions.

Role emphasizes clear communication, urgency, and ownership of shift outcomes, with 10–20 hours weekly and a focus on delivering memorable fan experiences.