Floor Leader: Energize Teams & Elevate Guest Experience

Rally House; Town and Country (MO); On-site; USD 23,000 - 27,000; Part time

Job summary

Rally House is seeking a Team Captain to guide the store floor, set the pace, and energize the team during shifts. You will provide direction, model service behaviors, and coach teammates to deliver an engaging experience for guests and staff alike.

This role focuses on leading operations, merchandising, and guest service while maintaining a high-energy, high-commitment store culture and ensuring prompt issue resolution.

Qualifications

• Must be at least 18 years old.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends and holidays.

Responsibilities

• Support onboarding and training of new team members.
• Help maintain a high-energy store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide Teammates on visual standards and product placement.
• Support visual transitions and floor sets.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.
• Drive sales during assigned shifts through guest focus and urgency.
• Coach team members to maximize guest opportunities.
• Support execution of promotions, hot markets, and events.

Skills

Social

Customer centric

Action oriented

Directs work

Job description

Rally House is seeking a Team Captain to guide the store floor, set the pace, and energize the team during shifts. You will provide direction, model service behaviors, and coach teammates to deliver an engaging experience for guests and staff alike.

This role focuses on leading operations, merchandising, and guest service while maintaining a high-energy, high-commitment store culture and ensuring prompt issue resolution.