Team Captain: Lead the Floor, Energize Fans

Rally House; Massachusetts; On-site; USD 23,000 - 27,000; Part time

Job summary

Rally House is seeking a Team Captain to guide the store floor, energize the team, and ensure engaging guest experiences. This role sets pace, communicates clearly, and acts with urgency to keep operations running smoothly.

The ideal candidate has 1–2 years of retail experience, is 18+, and can work 10–20 hours weekly including day, night, weekend, and holiday shifts. Physicality includes standing and lifting up to 50 pounds.

Qualifications

• 1–2 years of retail experience.
• Must be at least 18 years old.
• Ability to work 10–20 hours per week including days, nights, weekends, holidays.
• Physical ability to stand and lift up to 50 pounds.

Responsibilities

• Onboard and train new team members.
• Maintain high-energy store culture.
• Model service behaviors and standards.
• Provide on-the-spot coaching to teammates.
• Prioritize and delegate tasks during shifts.
• Guide merchandising standards and floor sets.
• Lead service coverage and handle escalated concerns.
• Drive sales and support promotions and events.

Skills

Leadership

Communication

Retail experience

Customer service

Visual merchandising

Coaching

Job description

Rally House is seeking a Team Captain to guide the store floor, energize the team, and ensure engaging guest experiences. This role sets pace, communicates clearly, and acts with urgency to keep operations running smoothly.

The ideal candidate has 1–2 years of retail experience, is 18+, and can work 10–20 hours weekly including day, night, weekend, and holiday shifts. Physicality includes standing and lifting up to 50 pounds.