Floor Lead: Elevate Store Experience & Team Growth

Mejuri; Palo Alto (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Monthly retail bonus program

Regular feedback via performance reviews

In-house retail learning program

Job summary

A modern jewelry brand is seeking a Floor Lead to drive success in customer experience and team performance. The ideal candidate will have experience in high-volume retail environments and exceptional organizational skills. Responsibilities include fostering a positive work atmosphere, overseeing daily operations, and ensuring seamless execution of customer service tasks. The position offers benefits like a monthly retail bonus and a robust learning program. Candidates should be flexible to work evenings, weekends, and holidays.

Qualifications

• Experience in a high-volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.

Responsibilities

• Drive success by upholding exceptional customer service standards.
• Foster team development and ensure smooth daily operations.
• Participate in inventory & cycle counts and order fulfillment.
• Support team onboarding and validate assessment processes.
• Maintain visual merchandising standards and organize back-of-house inventory.

Skills

High-volume retail experience

Organizational skills

Critical thinking

Adaptability

Tools

Point-of-sale systems

Inventory management software

Job description

A modern jewelry brand is seeking a Floor Lead to drive success in customer experience and team performance. The ideal candidate will have experience in high-volume retail environments and exceptional organizational skills. Responsibilities include fostering a positive work atmosphere, overseeing daily operations, and ensuring seamless execution of customer service tasks. The position offers benefits like a monthly retail bonus and a robust learning program. Candidates should be flexible to work evenings, weekends, and holidays.