Floor Lead: Elevate Experience & Drive Sales

Abercrombie & Fitch Co.; Clarksburg (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Opportunities for career advancement

Brand affiliate opportunity

Training and development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead who acts as Floor Supervisor to guide Brand Reps and Stock Associates, ensuring a quality in-store experience and driving daily sales. You will open/close, operate POS, fulfill omni-channel orders, and maintain visual displays while coaching the team.

The role emphasizes strong customer focus, exceptional interpersonal skills, adaptability, and a proactive, energetic attitude to support peak business periods, including weekends and holidays.

Qualifications

• High School Diploma/ G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required; leading groups is preferred.
• Maintain a strong customer focus and demonstrate interpersonal skills.
• Be energetic, outgoing, and assertive; take initiative and show confidence.
• Master adaptability and flexibility; balance multiple tasks.
• Exhibit a strong work ethic and proactive thinking.

Responsibilities

• Perform opening and closing routines.
• Operate register/Point of Sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Skills

Customer-focused

Interpersonal skills

Communication skills

Energetic and assertive

Initiative and confidence

Adaptability

Multi-tasking

Detail-oriented

Strong work ethic

Education

High School Diploma/GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead who acts as Floor Supervisor to guide Brand Reps and Stock Associates, ensuring a quality in-store experience and driving daily sales. You will open/close, operate POS, fulfill omni-channel orders, and maintain visual displays while coaching the team.

The role emphasizes strong customer focus, exceptional interpersonal skills, adaptability, and a proactive, energetic attitude to support peak business periods, including weekends and holidays.