Floor Lead: Elevate Customer Experience & Team Performance

Mejuri; City of White Plains (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid sick days

Monthly retail bonus program

Regular performance reviews

Generous product discount

Job summary

Mejuri is seeking a Floor Lead in White Plains, NY to drive exceptional customer service on the sales floor and lead a high-performing team. You will uphold Mejuri’s standards, coach staff on selling steps, and ensure smooth daily operations, including floor presence, service, and promoting engraving and piercing services.

The role requires the ability to stand for long periods, work evenings, weekends, and holidays, and to manage inventory and store processes with a proactive, collaborative

Qualifications

• High-volume retail experience required.
• Ability to lead by example and coach others.
• Strong organizational and analytical skills.

Responsibilities

• Lead by example on Mejuri’s Steps of Selling and coach the team to uphold selling standards.
• Drive KPI achievement by motivating the team and monitoring performance.
• Promote services such as piercing and engraving to enhance sales and customer satisfaction.
• Participate in inventory, cycle counts, and back-of-house operations to ensure accuracy and efficiency.
• Uphold Mejuri’s visual and merchandising standards on the floor and in displays.
• Support onboarding and development of new team members; maintain positive work environment.

Skills

Retail leadership

Customer service

Team motivation

Inventory management

POS proficiency

Tools

POS systems

Job description

Mejuri is seeking a Floor Lead in White Plains, NY to drive exceptional customer service on the sales floor and lead a high-performing team. You will uphold Mejuri’s standards, coach staff on selling steps, and ensure smooth daily operations, including floor presence, service, and promoting engraving and piercing services.

The role requires the ability to stand for long periods, work evenings, weekends, and holidays, and to manage inventory and store processes with a proactive, collaborative