Floor Lead: Elevate Customer Experience & Sales

Abercrombie & Fitch Co.; Apple Grove (WV); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a Brand Advocate

Training and Development

Global Team culture celebrating you

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to ensure a quality in-store experience as a Floor Supervisor, guiding Brand Reps and Stock Associates to keep store operations effective and sales-focused.

The role sits on the store leadership team, driving customer experience and teamwork to meet daily sales goals. Successful candidates show initiative, strong communication, and adaptability in a fashion-forward setting.

Qualifications

• High School Diploma/ GED preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required; leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Initiative

Adaptability

Education

High School Diploma/GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to ensure a quality in-store experience as a Floor Supervisor, guiding Brand Reps and Stock Associates to keep store operations effective and sales-focused.

The role sits on the store leadership team, driving customer experience and teamwork to meet daily sales goals. Successful candidates show initiative, strong communication, and adaptability in a fashion-forward setting.