Floor Lead: Drive Service, Merchandising & Coaching

HILLDALE SHOPPING CENTER; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Sur La Table in Madison is seeking a Floor Lead to support store operations and contribute to sales goals under the direction of the General Manager or Store Manager. You will coach employees, uphold customer service standards, train staff, and ensure merchandise is stocked and presented according to visual and SOP guidelines.

The role requires 1 year of retail sales and customer service experience, plus supervisory exposure.

Qualifications

• 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred.
• 1 year of retail supervisory experience, preferred.
• Proficient in POS Systems.
• Some experience with MS Office Suite (Outlook, Word and Excel).

Responsibilities

• Contribute to an environment where employees are informed and capable by supporting training for all employees.
• Model and hold employees accountable to customer service standards.
• Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager.
• Support sales driving initiatives and create daily agendas.
• Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
• Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
• Ensure timekeeping practices are in place and consistently followed according to SLT Policy.
• Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs. Ring employee transactions.
• Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• Accurately record time worked according to SLT policy.
• Additional responsibilities as assigned by General Manager or Store Manager.

Skills

Retail sales

Customer service

Supervisory experience

POS systems

MS Office Suite

Tools

POS Systems

MS Office Suite

Job description

Sur La Table in Madison is seeking a Floor Lead to support store operations and contribute to sales goals under the direction of the General Manager or Store Manager. You will coach employees, uphold customer service standards, train staff, and ensure merchandise is stocked and presented according to visual and SOP guidelines.

The role requires 1 year of retail sales and customer service experience, plus supervisory exposure.