Store Floor Lead & MOD: Inspire Guests, Elevate Sales

CSC Generation; Madison (WI); On-site; USD 42,000 - 65,000; Part time

Job summary

Sur La Table in Madison, Wisconsin is seeking a Store Floor Lead to inspire customers through every step of their culinary journey. As Manager on Duty, you will support the General Manager in achieving sales and operations goals while ensuring smooth daily store performance.

You will coach and develop associates, stay current on products, and represent the brand with a guest-obsessed service mindset. The role emphasizes leadership, coaching, and delivering exceptional experiences that drive

Qualifications

• 1 year of retail management experience, preferably in a specialty or culinary retail environment.
• Must be 21 years of age or older at the time of employment.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.
• Support onboarding, training, and development of new associates.
• Represent Sur La Table’s brand by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.
• Adhere to wage and hour laws and SOPs; maintain accurate time records.

Skills

Leadership

Customer service

Communication

Team development

Coaching

Problem-solving

Decision making

Retail knowledge

Tools

Microsoft Office

Retail management systems

POS systems

Job description

Sur La Table in Madison, Wisconsin is seeking a Store Floor Lead to inspire customers through every step of their culinary journey. As Manager on Duty, you will support the General Manager in achieving sales and operations goals while ensuring smooth daily store performance.

You will coach and develop associates, stay current on products, and represent the brand with a guest-obsessed service mindset. The role emphasizes leadership, coaching, and delivering exceptional experiences that drive