Floor Care Operations Supervisor

Ciocca; Fort Wayne (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Ciocca is seeking a Floor Care Supervisor in Fort Wayne, Indiana for a full-time role. The position oversees floor care services for commercial and residential clients and leads a team of technicians.

The role emphasizes quality customer service and proper floor cleaning techniques. The supervisor will coordinate daily assignments, respond to night/weekend calls as needed, ensure adherence to standards, and manage paperwork.

Qualifications

• Clear communication with clients and team members.
• Strong customer service skills.
• Ability to follow written and oral instructions.
• Ability to prioritize multiple tasks and manage schedules.
• Good judgment and decision making.
• Ability to work well in a team and independently.
• Willingness to learn floor cleaning products and techniques.
• Proven leadership capabilities in a supervisory role.

Responsibilities

• Perform floor care services for commercial and residential clients (stripping, waxing, buffing, carpet cleaning).
• Manage a team of technicians and coordinate daily assignments.
• Respond to night and weekend emergency service calls as needed.
• Ensure adherence to company standards and quality; maintain open communication with customers and manager.
• Complete paperwork promptly and review with customers at job end.
• Monitor supplies and submit orders as needed; maintain equipment in safe, operable condition.
• Label, dilute, and use chemicals correctly.

Skills

Communication

Customer service

Following instructions

Prioritization

Decision making

Teamwork

Independent work

Floor care knowledge

Leadership

Job description

Ciocca is seeking a Floor Care Supervisor in Fort Wayne, Indiana for a full-time role. The position oversees floor care services for commercial and residential clients and leads a team of technicians.

The role emphasizes quality customer service and proper floor cleaning techniques. The supervisor will coordinate daily assignments, respond to night/weekend calls as needed, ensure adherence to standards, and manage paperwork.