CARPET CLEANING SUPERVISOR (Fort Wayne, IN)

Ciocca; Fort Wayne (IN); In loco; USD 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

Ciocca is seeking a Floor Care Supervisor in Fort Wayne, Indiana for a full-time role. The position oversees floor care services for commercial and residential clients and leads a team of technicians.

The role emphasizes quality customer service and proper floor cleaning techniques. The supervisor will coordinate daily assignments, respond to night/weekend calls as needed, ensure adherence to standards, and manage paperwork.

Competenze

• Clear communication with clients and team members.
• Strong customer service skills.
• Ability to follow written and oral instructions.
• Ability to prioritize multiple tasks and manage schedules.
• Good judgment and decision making.
• Ability to work well in a team and independently.
• Willingness to learn floor cleaning products and techniques.
• Proven leadership capabilities in a supervisory role.

Mansioni

• Perform floor care services for commercial and residential clients (stripping, waxing, buffing, carpet cleaning).
• Manage a team of technicians and coordinate daily assignments.
• Respond to night and weekend emergency service calls as needed.
• Ensure adherence to company standards and quality; maintain open communication with customers and manager.
• Complete paperwork promptly and review with customers at job end.
• Monitor supplies and submit orders as needed; maintain equipment in safe, operable condition.
• Label, dilute, and use chemicals correctly.

Conoscenze

Communication

Customer service

Following instructions

Prioritization

Decision making

Teamwork

Independent work

Floor care knowledge

Leadership

Descrizione del lavoro

FLOOR CARE SUPERVISOR - FULL TIME
$20.00 - $25.00 PER HOUR (Based on experience)
40 - 50 Hours per week

JOB SUMMARY:

Under the direction of Operations, this position is responsible for performing floor services for commercial and residential customers and managing a team of technicians. Quality customer service will be provided to the client at all times. Knowledge or willingness to learn proper floor cleaning techniques is essential.

ESSENTIAL FUNCTIONS OF FLOOR CARE SUPERVISOR::

Daily job responsibilities/functions to include, but not limited to:

• Floor care responsibilities will include: Stripping and Waxing, buffing, carpet cleaning, etc.
• Respond to night and weekend emergency service call as needed.
• Prioritize daily assignments, tasks and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees and manager.
• Follow-up on customer inquiries and questions.
• Analyze problems and makes recommendations to resolve problems.
• Manage and train all floor technicians.
• Ensure all paperwork is being completed in a timely manner.
• Review paperwork with customer at the end of each job.
• Monitoring supplies and submit supply orders as needed.
• Maintaining floor equipment in a clean, safe and operable condition.
• Proper labeling, dilution and use of all chemicals.

KNOWLEDGE, SKILLS AND ABILITIES OF FLOOR CARE SUPERVISOR::

• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions
• Ability to prioritize multiple tasks
• Ability to exercise good judgment and decision making
• Ability to work effectively with a team
• Ability to work independently as needed
• Basic knowledge of floor cleaning products or willing to learn
• Leadership skills

QUALIFICATIONS OF FLOOR CARE SUPERVISOR:

• Valid Drivers License
• Acceptable driving record to meet standard auto insurance requirements
• Prior floor care experience preferred
• Supervisory experience required
• Acceptable Criminal Background Check
• Acceptable Drug Screen

PHYSICAL DEMANDS OF FLOOR CARE SUPERVISOR::

The work requires routine walking, standing, bending and carrying items weighing up to fifty pounds.

Quality Work, Responsive Service, and a Commitment to People.

This is a management position
This is a full time position