Field Operations Supervisor (Janitorial) - Fort Wayne

W Services Group; Fort Wayne (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

W Services Group in Fort Wayne, IN is seeking an Area Supervisor to support daily service delivery and contractor oversight across IN & MI. This entry‑level role builds experience in operations, service management, and vendor coordination while supporting store locations and new launches.

Position requires availability for evenings and overnight shifts as dictated by business or client demands; travel within the territory is expected and a valid driver’s license is required.

Qualifications

• 1-3 years in field operations, service delivery, or contractor/vendor management.
• Strong problem-solving and conflict resolution skills.
• Ability to manage multiple priorities in a dynamic environment.
• Excellent communication and interpersonal skills.
• Proficiency in field reporting tools and performance tracking software.
• Willingness to travel within the assigned territory and maintain an active drivers license.
• Experience in facilities management, retail operations, or a related field.
• Experience with onboarding, training, or contractor management systems.
• Bilingual (Spanish/English) a plus.

Responsibilities

• Assist with monitoring daily service tasks to ensure quality standards are met.
• Help resolve basic field service issues and report escalations to the AM/ROM.
• Participate in RTS task tracking and basic documentation.
• Support/attend services & NSOs by coordinating setup and onboarding contractors.
• Serve as a local contact for contractor partners and W technicians under senior guidance.
• Help reinforce service expectations, appearance standards, and safety practices.
• Participate in CP onboarding sessions, recruiting & training events.
• Conduct basic store walkthroughs and report observations to the ROM.
• Document contractor performance and assist in tracking service completion and quality metrics.
• Identify recurring service concerns and provide data-driven input for improvements.
• Receive training in service operations, vendor performance management, and market oversight.
• Shadow ROM/Area Managers and attend field visits to build knowledge.
• Develop proficiency in performance reporting tools and service management platforms.
• Take on additional responsibilities or special projects as required.
• Provide assistance to others within and outside the department as needed.

Skills

Field operations

Service delivery

Contractor/vendor management

Problem-solving

Conflict resolution

Multi-tasking

Communication skills

Reporting tools

Driver's license

Travel willingness

Bilingual Spanish/English

Job description

W Services Group in Fort Wayne, IN is seeking an Area Supervisor to support daily service delivery and contractor oversight across IN & MI. This entry‑level role builds experience in operations, service management, and vendor coordination while supporting store locations and new launches.

Position requires availability for evenings and overnight shifts as dictated by business or client demands; travel within the territory is expected and a valid driver’s license is required.