CARPET CLEANING SUPERVISOR (Fort Wayne, IN)

Ciocca Cleaning & Restoration; Fort Wayne (IN); Sur place; USD 27 552 - 34 440; Plein temps

Avantages offerts par ce poste

401(k) matching

Referral program

Overtime pay

Résumé du poste

Ciocca Cleaning & Restoration in Fort Wayne, Indiana, is seeking a Floor Care Supervisor to manage floor cleaning services for both commercial and residential clients. This full-time position involves overseeing a team of technicians and ensuring quality customer service. Key responsibilities include floor care duties, managing supplies, and following up with clients. A valid driver's license and prior supervisory experience are required. Benefits include 401(k) matching and overtime pay.

Qualifications

• Prior floor care experience preferred.
• Ability to follow oral and written instructions.
• Acceptable Criminal Background Check.

Responsabilités

• Perform floor services for commercial and residential customers.
• Manage and train all floor technicians.
• Respond to night and weekend emergency service calls as needed.

Connaissances

Good communication and interpersonal skills

Good client/customer service skills

Ability to prioritize multiple tasks

Leadership skills

Formation

Valid Drivers License

Supervisory experience

Description du poste

Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers. Job description

JOB SUMMARY

Under the direction of Operations, this position is responsible for performing floor services for commercial and residential customers and managing a team of technicians. Quality customer service will be provided to the client at all times. Knowledge or willingness to learn proper floor cleaning techniques is essential.

ESSENTIAL FUNCTIONS OF FLOOR CARE SUPERVISOR

• Floor care responsibilities will include: Stripping and Waxing, buffing, carpet cleaning, etc.
• Respond to night and weekend emergency service call as needed.
• Prioritize daily assignments, tasks and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees and manager.
• Follow-up on customer inquiries and questions.
• Analyze problems and makes recommendations to resolve problems.
• Manage and train all floor technicians.
• Ensure all paperwork is being completed in a timely manner.
• Review paperwork with customer at the end of each job.
• Monitoring supplies and submit supply orders as needed.
• Maintaining floor equipment in a clean, safe and operable condition.
• Proper labeling, dilution and use of all chemicals.

KNOWLEDGE, SKILLS AND ABILITIES OF FLOOR CARE SUPERVISOR

• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions
• Ability to prioritize multiple tasks
• Ability to exercise good judgment and decision making
• Ability to work effectively with a team
• Ability to work independently as needed
• Basic knowledge of floor cleaning products or willing to learn
• Leadership skills

QUALIFICATIONS OF FLOOR CARE SUPERVISOR

• Valid Drivers License
• Acceptable driving record to meet standard auto insurance requirements
• Prior floor care experience preferred
• Supervisory experience required
• Acceptable Criminal Background Check

PHYSICAL DEMANDS OF FLOOR CARE SUPERVISOR

The work requires routine walking, standing, bending and carrying items weighing up to fifty pounds.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 – 50 per week

Benefits

• 401(k) matching
• Referral program

Schedule

• Monday to Friday
• Weekends as needed

Supplemental Pay

• Overtime pay

Shift availability

• Night Shift (Required)

Work Location: In person

Quality Work, Responsive Service, and a Commitment to People.

This is a management position

This is a full time position