Floating Universal Banker: Branch Customer & Sales

First Mutual Holding Company; North Ridgeville (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

First Mutual Holding Company is seeking a Float Universal Banker to support our west region branches, including North Ridgeville, Avon, Avon Lake, North Olmsted and Fairview Park. This full-time role requires exceptional frontline service and sales within the branch, with three levels of progression in the Universal Banker family.

The Float Banker will move between locations as needed, handling teller transactions, accounts, and customer inquiries while maintaining compliance and meeting

Qualifications

• 0–2 years of banking experience required.
• Experience handling cash required.
• High School Diploma or equivalent required.
• Experience in customer service preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software required; Cleartouch, Nautilus, government/investor portals or CRM preferred.
• Driver's license required (for float positions).

Responsibilities

• Provide excellent customer service by processing transactions and handling account maintenance; respond to inquiries in person and by phone.
• Operate teller window, manage cash limits, and escalate complex issues as needed.
• Open and close basic accounts; cross-sell products and services; assist with advanced openings as needed.
• Meet individual, team, and branch performance and sales goals; stay updated with systems and procedures.
• Perform opening/closing duties and back-office tasks; adhere to safety and security protocols.
• May float to other branches as required; comply with banking laws and policies.

Skills

Cash handling

Customer service

MS Office

Driver's license

CRM

Education

High School Diploma or equivalent

Tools

Cleartouch

Nautilus

Government/investor portals

Job description

First Mutual Holding Company is seeking a Float Universal Banker to support our west region branches, including North Ridgeville, Avon, Avon Lake, North Olmsted and Fairview Park. This full-time role requires exceptional frontline service and sales within the branch, with three levels of progression in the Universal Banker family.

The Float Banker will move between locations as needed, handling teller transactions, accounts, and customer inquiries while maintaining compliance and meeting