Float Universal Banker 1

First Mutual Holding Company; North Ridgeville (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

First Mutual Holding Company is seeking a Float Universal Banker to support our west region branches, including North Ridgeville, Avon, Avon Lake, North Olmsted and Fairview Park. This full-time role requires exceptional frontline service and sales within the branch, with three levels of progression in the Universal Banker family.

The Float Banker will move between locations as needed, handling teller transactions, accounts, and customer inquiries while maintaining compliance and meeting

Qualifications

• 0–2 years of banking experience required.
• Experience handling cash required.
• High School Diploma or equivalent required.
• Experience in customer service preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software required; Cleartouch, Nautilus, government/investor portals or CRM preferred.
• Driver's license required (for float positions).

Responsibilities

• Provide excellent customer service by processing transactions and handling account maintenance; respond to inquiries in person and by phone.
• Operate teller window, manage cash limits, and escalate complex issues as needed.
• Open and close basic accounts; cross-sell products and services; assist with advanced openings as needed.
• Meet individual, team, and branch performance and sales goals; stay updated with systems and procedures.
• Perform opening/closing duties and back-office tasks; adhere to safety and security protocols.
• May float to other branches as required; comply with banking laws and policies.

Skills

Cash handling

Customer service

MS Office

Driver's license

CRM

Education

High School Diploma or equivalent

Tools

Cleartouch

Nautilus

Government/investor portals

Job description

Job Type

Full-time

Description

Position Summary:

The Float Universal Banker will assist or "float" to the branches in our west region, including North Ridgeville, Avon, Avon Lake, North Olmsted, and Fairview Park.

The Universal Banker is the core role within the retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch.

The Universal Banker 1 is the main customer facing role withing the branch. Emphasizes excellent customer service and sales, processes day-to-day teller transactions, takes direction and guidance from Universal Bankers 2 and 3. Strives to gain expertise in all assigned duties and supports training of new employees as needed.

Duties and Responsibilities:

1. Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.
2. Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits. Appropriately escalates complex customer issues to Universal Bankers 2 and 3.
3. Opens and closes basic accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products. As needed, supports Universal Bankers 2 and 3 with advanced account openings, sales and service.
4. Understands and strives to meet individual, team and branch performance metrics and sales goals. Participates in team meetings, completes all assigned training and learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system and online service procedures.
5. As needed, performs basic opening and closing duties independently (including arming and disarming the branch). Assists with back-office duties including completing basic reporting, balancing ATMs and processing night/mail deposits. Follows all safety and security protocols and escalates issues appropriately.
6. May float to other bank branches as needed.
7. Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.
8. Other Duties as assigned.

The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Requirements

Qualifications and Skills:

1. 0-2 Years of banking experience is required.
2. Experience handling cash is required.
3. High School Diploma or equivalent is required.
4. Experience in customer service is preferred.
5. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred.
6. Driver's license is required (for float positions)

Necessary competencies:

1. Accountability
2. Coachability
3. Change Champion
4. Communication
5. Detail Orientation
6. Organizational Savvy
7. Process Oriented
8. Service Orientation

Physical Environment:

• While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually quiet to moderate.
• This position is performed in a retail bank setting.
• Employee must be able to work days and hours that branch is open including weekends and overtime as needed.