Floating Universal Banker: Branch Coverage & Client Growth

Hbcu Connect, Llc; Glen Allen (VA); On-site; USD 46,000 - 52,000; Full time

Job summary

Truist Financial Corporation in the United States seeks a Universal Banker to travel to multiple branches within the designated area, handling standard and complex transactions while delivering a superior client experience. You will educate clients on digital banking options and support sales and service initiatives.

The role requires a high school diploma, strong interpersonal skills, and weekend availability.

Qualifications

• High school diploma or equivalent education.
• Proven and consistent proficiency in teller or cash handling or client service skills.
• Good interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to use office equipment and perform basic mathematical functions.
• Willing and able to follow written and verbal instructions and work under established guidelines.
• Demonstrated ability to deliver excellent client service and provide team support.
• Availability to work Saturdays and/or extended hours.

Responsibilities

• Provides a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, and conducting transactions.
• Educates clients on digital, self-service solutions including ATMs, Online and Mobile banking to enhance service experience.
• Supports team by making client servicing calls and presenting client offers.
• Participates in the established Retail Community Bank Leadership Routines.
• Completes applicable training classes and web-based learning to advance knowledge.
• Adheres to internal controls, procedures, and risk management policies.
• Serves as point of contact for account maintenance and issue resolution.
• Float Universal Bankers are assigned to a home branch but support multiple branches within their designated coverage Area.

Skills

Teller experience

Cash handling

Interpersonal skills

Communication skills

Attention to detail

Team support

Education

High school diploma or equivalent

Job description

Truist Financial Corporation in the United States seeks a Universal Banker to travel to multiple branches within the designated area, handling standard and complex transactions while delivering a superior client experience. You will educate clients on digital banking options and support sales and service initiatives.

The role requires a high school diploma, strong interpersonal skills, and weekend availability.