Floating Teller: Elevate Customer Experience Across Branches

M&T Bank; Wethersfield (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank is seeking a Float Teller in Wethersfield, CT, to support branch staff by handling transactions, engaging customers, and promoting digital banking solutions. This role requires frequent travel between branches within the designated area to assist as needed.

Responsibilities include balancing transactions, addressing customer inquiries, and logging complaints while adhering to risk controls and bank policies.

Qualifications

• High school diploma or GED with 6 months customer service experience.
• Ability to travel between branches as needed.
• Proven verbal communication and interpersonal skills.
• Proven ability to deliver exceptional customer service and manage time effectively.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.

Skills

Customer service

Cash handling

Data entry

Communication

Interpersonal skills

Time management

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank is seeking a Float Teller in Wethersfield, CT, to support branch staff by handling transactions, engaging customers, and promoting digital banking solutions. This role requires frequent travel between branches within the designated area to assist as needed.

Responsibilities include balancing transactions, addressing customer inquiries, and logging complaints while adhering to risk controls and bank policies.