Float Teller: Elevate Customer Experience Across Branches

M&T Bank; Town of Greenwich (NY); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role involves traveling between branches as needed to assist staff and ensure high service quality.

Responsibilities include balancing cash, logging customer issues, guiding customers to banking partners, and completing AML/BSA/KYC activities while upholding risk controls. Strong communication and organization are essential.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry and/or cash handling.
• Able to travel between branches as needed.
• Proven verbal communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service at the branch and resolve routine problems promptly.
• Balance and process customer transactions accurately in line with Bank policy.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers to address immediate needs.
• Complete consumer AML/BSA/KYC-related activities and ensure compliance.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organization

Digital literacy

Hassle-free troubleshooting

Education

High school diploma or GED

Job description

M&T Bank is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role involves traveling between branches as needed to assist staff and ensure high service quality.

Responsibilities include balancing cash, logging customer issues, guiding customers to banking partners, and completing AML/BSA/KYC activities while upholding risk controls. Strong communication and organization are essential.