Floating Teller & Digital Banking Concierge

M&T Bank; Fairfield (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank is seeking a Float Teller in Fairfield, CT who will enhance branch customer experience, handle cash and transactions, and assist with digital engagement across multiple branches. The role requires mobility across branches and a focus on service excellence.

You will balance transactions, support AML/KYC processes, and contribute to a positive, compliant, and efficient banking environment while representing the M&T Bank brand in a customer-first manner.

Qualifications

• High school diploma or GED with customer service experience.
• Ability to travel between branches as needed.
• Strong verbal communication and interpersonal skills.
• Excellent organization and time management.
• Proficient with internet-based applications.

Responsibilities

• Provide excellent customer service at the teller level.
• Balance and process transactions accurately.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Address customer issues to resolution and log complaints.
• Assist with branch operations and compliance tasks.
• Promote the M&T Bank brand and service standards.
• Support AML/KYC related activities.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Internet proficiency

Branch travel

Education

High school diploma or GED

Job description

M&T Bank is seeking a Float Teller in Fairfield, CT who will enhance branch customer experience, handle cash and transactions, and assist with digital engagement across multiple branches. The role requires mobility across branches and a focus on service excellence.

You will balance transactions, support AML/KYC processes, and contribute to a positive, compliant, and efficient banking environment while representing the M&T Bank brand in a customer-first manner.