Floating Teller: Branch Support & Digital Concierge

M&T Bank Corporation; Falls Church (VA); Vor Ort; USD 28.000 - 42.000; Vollzeit

Zusammenfassung

M&T Bank is seeking a Float Teller to enhance branch customer experience through digital engagement and lobby management in Falls Church, VA. You will process transactions, balance cash, and support branch staff across a designated area.

The role emphasizes customer service, adaptability to travel between branches, and adherence to regulatory and bank policy. A HS diploma and 6 months of service experience are required, with bilingual ability considered a plus.

Qualifikationen

• High school diploma or GED and minimum 6 months customer service experience, including data entry and/or cash handling.
• Ability to easily travel between branches on an as needed basis.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Aufgaben

• Adhere to established customer service standards and deliver solutions by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues and log complaints.
• Transition identified sales opportunities to appropriate banking partner.
• Perform branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC related activities.
• Adhere to compliance/operational risk controls and policies.
• Promote an environment that supports belonging and the M&T Bank brand.
• Maintain internal controls and respond to audit findings and regulator points.
• Complete other related duties as assigned.

Kenntnisse

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Data entry

Cash handling

Digital literacy

Ausbildung

High school diploma or GED

Bilingual based on branch needs

Jobbeschreibung

M&T Bank is seeking a Float Teller to enhance branch customer experience through digital engagement and lobby management in Falls Church, VA. You will process transactions, balance cash, and support branch staff across a designated area.

The role emphasizes customer service, adaptability to travel between branches, and adherence to regulatory and bank policy. A HS diploma and 6 months of service experience are required, with bilingual ability considered a plus.